Dear [Client’s]

I hope this message finds you well.

I would like to bring to your attention a recent issue that we encountered on our website. Unfortunately, a technical glitch occurred, which may have affected your experience with certain features or functionality.

Our team has already identified the problem and is actively working to resolve it as quickly as possible. We understand the inconvenience this may have caused, and we sincerely apologize for any disruption to your experience.

Please rest assured that we are committed to providing you with the best service possible, and we are taking all necessary steps to prevent such issues in the future.